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WHAT TO EXPECT?
Payment policy: We accept all forms of payment. All major credit cards, debit cards and PayPal. All prices are in United States Dollars (USD) unless otherwise stated. We always receive payment before the order is processed.
Processing time: Most of our products ship between 1 - 7 days.
Order Updates: If your order will take longer than 10 days to ship, we will contact you immediately to inform you of the estimated ship date and ask for your approval to proceed or if you rather receive a full refund.
Tracking of order: All shipping and tracking details will be emailed shortly after your order ships.
Discreet boxing: Your package will arrive in a standard box with no sign of what is inside.
CUSTOMER SERVICE 24/7
EXCEPTIONAL CUSTOMER SERVICE IS OUR #1 PRIORITY
TRPX Customer Service representatives support our customers around the clock with specialists in Japan and North America. Our company’s reputation for providing superior customer support reflects the high standards we require of ourselves and the brands we choose.
Your inquiry is never too big or too small for us. So please feel free to Contact Us and expect a quick response always within 1 business day.
RETURNS & REFUNDS
REPLACEMENT FOR MANUFACTURER'S DEFECTIVE PRODUCT WITHIN 30 DAYS FROM PURCHASE DATE.
Due to the nature of this industry, we only offer returns on our adult toy products if there is a manufacturers defect. If there is a defect, please email us. We will then have the item inspected and will ship you a replacement of the same model.
GUARANTEED SHIPPING WORLDWIDE
You have your choice of shipping with Japan Post EMS Express Mail or UPS Worldwide Express. You may see the exact shipping price in your shopping cart or the checkout page.
Japan Post EMS Express Mail Services is delivered to you by your postal service. EMS provides fast, reliable shipment all tracked and insured with a delivery time of 2-4 days (Please note this may vary depending on location and local delivery service and does not include time if inspected by customs and duties office in your country).
UPS Worldwide Express is delivered to you by UPS. We recommend UPS for countries with a slow or unreliable postal service. UPS will handle customs and duties for all shipment, then bill for any tax incurred.
All shipments are tracked and insured with a 100% guarantee that your item will arrive.
Tracking of order: Customers will receive all shipping and tracking details by email. You will be provided everything you need to track your order shortly after it ships.
Please note that occasionally your order may be split into more than one shipment depending on stock. It may also ship from more than one location depending on which of our offices have stock on the items you ordered. You will NOT incur any additional shipping charges if this happens.
Taxes and Customs: Please note that sometimes your shipment may be held by customs for inspection which may delay the shipment. These kind of delays are out of our control and we ask that you contact your local customs office or post office for details.
We do not charge taxes. We only charge for shipping cost. Every country has its own import and tax laws and sometimes customers get charged tax for their shipments. TRPX is not responsible for any customs fees or taxes levied on your purchases. Those charges are the responsibility of the customer and are charges from their local government not TRPX. If you have questions about taxes and customs please contact your local tax office in your country.
AUTHENTICITY & WARRANTIES
100% AUTHENTIC PRODUCT
We only sell authentic products purchased from the manufacturer.
SAFE AND SECURE PAYMENTS
All reasonable steps are taken by TRPX.com to protect a customer's personal information. TRPX has used state-of-the-art encryption technology to secure the personal information of a website user.
NORTON SECURED BY SYMANTEC
The lock icon at the bottom of your screen indicates when you are in a secure section of the TRPX website. TRPX.com uses a 128-bit Verisign Digital Certificate. Norton is the most trusted name in website security. This ensures the confidentiality of your information. If any other internet user intercepts the communication they will only be able to see it in an encrypted form.
TRPX.com uses secure socket layer (SSL) encryption for its forms and payment details that are transmitted using the Internet. SSL encrypts web communication, allowing us to take credit card orders and protect sensitive personal information. SSL security makes eaves dropping on secure web traffic almost impossible.
PROTECTING YOUR INFORMATION
Credit card information collected from customers is transmitted immediately into the banking system and is deleted immediately after the transaction has been completed. We only receive the last 4 digits of your credit card number for reference.